Suddenly our users started complaining of Login issues in EBZ via SSO link. The login issue was intermittent.
After analysis I found out that recently a patch was applied and after running adop on an instance with multiple apps tier servers and multiple filesystems, AccessGate login started failing on the additional filesystems (fs2) with the following HTTP500 error:
‘Request Failed for : /accessgate/ssologin?, Resp Code : ’
The root cause was found to be that the file $INST_TOP/appl/admin/oaea_wls.properties was not get copied from RUN to PATCH.
To resolve the issue I performed below steps:-
a. Copy file $INST_TOP/appl/admin/oaea_wls.properties from the original filesystem (fs1) over to the additional filesystems (fs2), to migrate the proper node settings to oaea_wls.properties
b. Restart the servers to ensure the file changes are processed.
c. Retest the login and confirm the error is resolved.
Hope it helps.